Business Continuity Toolkit for Affordable Housing Organizations
Staffing Chart
This Staffing Chart shows the recommended Disaster Response Roles to be filled by staff in your organization. The Staffing Chart is based on a chain of command led by the Incident Commander.
Incident Commander
The Incident Commander directs organizational resources to emergency preparedness, response and recovery actions, overriding normal operating procedures and protocols.
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Command Level Administrator
A Command Level Administrator can be appointed to assist the Incident Commander and Section Chiefs in follow-up of assigned tasks.
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External Communications/ Social Media Liason
The External Communications/Social Media Liaison directs the organization’s messaging to media, funders, governmental agencies and other external stakeholders, including using Social Media.
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Logistics Chief
The Logistics Chief makes arrangements to move staff, equipment and supplies to and from sites that need additional resources.
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Business Continuity Chief
The Business Continuity Chief must be aware of the organization’s cash needs and insurance coverage, maintain vital business records and oversee important financial and operational matters.
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Housing Chief
The Housing Chief directs the Building Protection Team Leader and Resident Engagement Team Leader to focus their efforts on disaster preparedness and response and recovery at each of the organization’s properties.
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IT Team Leader
The IT Team Leader takes all actions necessary to ensure continuity of communications and computer systems essential to the organization’s operations.
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Human Resources Team Leader
The Human Resources Team Leader provides information to best deploy staff and volunteers during disaster response and recovery.
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Resident Engagement Team Leader
The Resident Engagement Team Leader takes all actions necessary to communicate with residents of an assigned building to optimize their disaster preparedness.
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Building Protection Team Leader
The Building Protection Team Leader takes all actions necessary to protect infrastructure within an assigned building, including electrical, mechanical, water, steam, gas and elevator systems.
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Once you've filled in your Staffing Chart and assigned Disaster Staffing roles, you're ready to practice responding to an actual disaster.